Print Server Logs

Overview

Print logs to provide details about print server requests, connections, and status if a print request fails or times out. The enhanced print logs improve the logging to help administrators identify and isolate errors when print issues occur.

Print Log (bm_print.log)

When a print error occurs, administrators can access the bm_print.log to view the following information:

Name	Description
Id	The unique identifier that correlates entries between the bm_print.log, bm_print_xslfo.log, and printserver_dd.log.
Transaction Id	The bs_id of the transaction under process
Action Variable Name	The variable name of the action being performed. When a print error is not triggered by an action (e.g. Document Designer preview) <Not Applicable> is displayed.
Origin	The area where the action was invoked. For example; Commerce Action, Document Designer preview, or XSL View preview.
XSL View Id	The Id of the XSL View associated with the action that triggered the print error. This field is only available for Commerce flows.
Login Name	Login name of the user.
Error	An error message explaining possible cause for the failure. Sample Error Messages: Connection refused - This error is thrown when the print server is down when the request is sent to the print server for processing No data returned from the print server - This error is thrown when data is not returned from the print server. For example, the print server accepted the print request and the process got terminated abruptly. Max print server connections reached - This error is thrown when the maximum number of print server connections are reached. Read timed out - This error is thrown when the action times out before the request is fully processed.
Start Time	The time the request was sent to the print server.
Elapsed Time	The difference of time between when the print request was sent and the error response is received from the print server. This value is specified in milliseconds and is only calculated for print server failures.