User License Count
Overview
The User License Count shows how many purchased user licenses remain available for use.
Administration
Accessing the User License Count
The User License Count is available in the following pages:
- User Administration List
- Company Administration List
- User Administration List (for Partner Organizations)
The following table shows which admin users can see the User License Count on the various pages.
| Host Company Admin |
Yes |
Yes |
Yes |
| Partner Org Admin |
No |
No |
Yes |
What Information is Available in the User License Count?
The Host admin has the most comprehensive view of the license information provided.
The FullAccess user or SuperUser will see:
- Purchased Internal User licenses (User Licenses)
- Purchased Partner Organization licenses (All Partner Org Licenses)
- Purchased External User licenses distributed across all Partner Organizations (All External User Licenses)
In the Company Administration List page, the value in the parentheses in the Users (Active Licensed Users) column indicates how many licensed users each Partner Organization has active. In the example below, the Partner Organization has 4 active licensed users.
Understanding Total Active Users
System-generated users (SuperUser and Guest) and Web Services Only users are included in the Total Active Users, but are not included in the active licensed user count of Remaining and Using users.
For example, in the image below that there are 22 Total Active Users, but the Using licensed user count remains at 20. The two additional users are SuperUser and Guest.
Legacy Guest Users
Legacy users that renamed their “guest” will notice that an additional “guest” user has been created to replace the renamed “guest”. The renamed “guest” will become an “Active Licensed User” and be counted against the licenses totals.
The newly added “guest” user is inactive.
User License Count, Maximum Users, and Partner Organizations
A Partner Organization admin has a limited view of Total License Count information. They can only see the Using license count for their particular Partner Organization.
The only way a Partner Organization admin can see their Remaining licenses is if a Host Company SuperUser, or FullAccess user with permissions, has set a Maximum Users value for all listed Partner Organizations. In this case, each Partner Organization admin will see their Remaining user license count and the Using Ratio for active licenses consumed/total licenses remaining.
If a Partner Organization with Denied access does not have a value set by the Host Company admin in the Maximum Users field, no Partner Organization admin will see their Remaining information.
These Partner Organizations must have their Maximum Users value set to zero.
- Navigate to the Company Administration List page.
- Click Admin to go to the Admin Home Page.
-
Click Partner Organizations in the Users section.
The Company Administration List page opens.
- In the Maximum Users column, enter a value for every Partner Organization listed.
If the original Maximum Users value (when Access was still “Granted”) is kept after a Partner Organization has been subsequently denied Access, it will count against the Host Company's Remaining total for all Partner Organizations.
Notes
If a site exceeds the license limitations on any of the license types (Internal User & Partner Organization User), the administrator will not be allowed to create any new users until the license count is decreased and no longer exceeds the license limit. When the license limit is reached, an error message appears instructing the administrator to contact Customer Support and purchase additional licenses.
In Oracle CPQ 23C and later, user license counting was modified to exclude Web Services Only users in the count. In addition, once the maximum number of licenses is allocated, Web Services Only users can still be added to the site.
A red stop sign icon
appears next to the
Remaining licensed user count when there are no further remaining users. An orange warning icon
appears when user capacity reaches less than 5%.
Related Topics
See Also
