Business Metrics
Overview
In Oracle CPQ 24C and earlier, CPQ site metrics were reported to the Oracle Cloud My Account Portal. Support for the Oracle Cloud My Account Portal is planned for deprecation in late 2024. Please look for email notification with more details regarding this to be provided soon. To allow for a transition away from Oracle Cloud My Account Portal, in Oracle CPQ 24D we support metric retrieval directly from within the Oracle CPQ application. We recommend you begin the transition as soon as possible. Customers who want to retrieve their historical metric data from Oracle Cloud My Account Portal must log a Service Request on
My Oracle Support before support is ended. Once deprecated, historical metric data will no longer be available.
Oracle CPQ 24D introduces the ability to download API, Login, Quoting, and Quoting Performance metrics to a CSV file from links within the CPQ application. The business metrics are available in 24-hour UTC intervals.
The API, Login, Quoting, and Quoting Performance metric download links are only available for FullAccess users with administrative permissions and access to the Commerce Settings for Quoting metrics and/or General Site Settings for API and Login metrics. Additionally, Quoting Performance metrics are only available for Oracle CPQ sites with Application Logging and Response Time Logging enabled.
In Oracle CPQ 24C and earlier, CPQ site metric reports were reported to the Oracle Cloud My Account Portal. The Oracle Cloud My Account Portal is no longer supported. Administrators now have the business metric data readily available to them to archive and aid in troubleshooting and support a customer-generated data analysis tool.
API Metrics
The following API metrics are supported for CSV file download from Oracle CPQ General Site Options.
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API Licenses
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Total number of consumed API licenses by web services users during the specified time range |
| eCommerce Interactions |
Total number of eCommerce interactions collected during the specified time range |
| Disk space |
Combined disk space size of all Commerce attachment attribute values and file manager files in Gigabytes (GB) |
Login Metrics
The following Login metrics are supported for CSV file download from Oracle CPQ General Site Options.
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Internal Users
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Total number of active internal users
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Internal Licenses
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Number of licenses remaining for internal users
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Internal Users Logged In
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Total number of unique internal users that have logged in during the specified time
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Percentage of Internal Users Logged In
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Percentage of all internal users that have logged in during the specified time range
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Partner Users
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Total number of active partner users
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Partner Users Logged In
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Number of licenses licenses remaining for partner users
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Percentage of Partner Users Logged In
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Percentage of all partner users that have logged in during the specified time range
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Quoting Metrics
The following Quoting metrics are supported for CSV file download from Oracle CPQ Commerce Settings.
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Quotes
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Total number of new quotes that were both created and saved at least once during the specified time range
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Internal Quotes
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Total number of internal quotes created during the specified time range
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Partner Quotes
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Total number of partner quotes created during the specified time range
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Quoting Performance Metrics
The following Quoting Performance metrics can be supported for CSV file download from Oracle CPQ Commerce Settings.
Quoting Performance metrics are only available for Oracle CPQ sites with Application Logging and Response Time Logging enabled. Log a Service Request (SR) on
My Oracle Support to enable these properties.
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Average Time to Create a New Quote
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The average time (in milliseconds) it took to create a new quote during the specified time range
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Ninetieth Percentile Response Time To Create a New Quote
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The ninetieth percentile response time (in milliseconds) to create a new quote during the specified time range
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Administration
Download CSV file for API Metrics
To download a CSV file for API metrics, perform the following steps:
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Click Admin to go to the Admin Home page.
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Click General Options from the General section.
The Options – General page displays.
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Click API Metrics in the Reports section.
The CSV file containing the API metrics is downloaded to your hard drive.
The following is a sample API metrics CSV file.
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Click Back to return to the Admin Home page.
Download CSV file for Login Metrics
To download a CSV file for Login metrics, perform the following steps:
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Click Admin to go to the Admin Home page.
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Click General Options from the General section.
The Options – General page displays.
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Click Login Metrics in the Reports section.
The CSV file containing the Login metrics is downloaded to your hard drive.
The following is a sample Login metrics CSV file.
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Click Back to return to the Admin Home page.
Download CSV file for Quoting Metrics
To download a CSV file for Quoting metrics, perform the following steps:
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Click Admin to go to the Admin Home page.
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Click Commerce Settings from the Commerce and Documents section.
The Commerce Options page displays.
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Click Quoting Metrics in the Reports section.
The CSV file containing the Quoting metrics is downloaded to your hard drive.
The following is a sample Quoting metrics CSV file.
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Click Back to return to the Admin Home page.
Download CSV file for Quoting Performance Metrics
To download a CSV file for Quoting Performance metrics, perform the following steps:
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Click Admin to go to the Admin Home page.
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Click Commerce Settings from the Commerce and Documents section.
The Commerce Options page displays.
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Click Quoting Performance Metrics in the Reports section.
Quoting Performance metrics are only available for Oracle CPQ sites with Application Logging and Response Time Logging enabled. Log a Service Request (SR) on
My Oracle Support to enable these properties.
The CSV file containing the Quoting Performance metrics is downloaded to your hard drive.
The following is a sample Quoting Performance metrics CSV file.
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Click Back to return to the Admin Home page.
Site Metrics via Oracle Cloud My Account Portal (support ends late 2024)
In Oracle CPQ 24C and earlier, CPQ site metrics were reported to the Oracle Cloud My Account Portal. Support for the Oracle Cloud My Account Portal is planned for deprecation in late 2024. Please look for email notification with more details regarding this to be provided soon. To allow for a transition away from Oracle Cloud My Account Portal, in Oracle CPQ 24D we support metric retrieval directly from within the Oracle CPQ application. We recommend you begin the transition as soon as possible. Customers who want to retrieve their historical metric data from Oracle Cloud My Account Portal must log a Service Request on
My Oracle Support before support is ended. Once deprecated, historical metric data will no longer be available.
When a new Oracle CPQ site was created, the site’s main admin received an email with a link and credentials to the live Oracle CPQ site, a link and credentials to the Oracle Cloud My Services portal, and a link to the Oracle Cloud My Account portal, which requires an Oracle.com username and password.
Each Oracle CPQ site that was provisioned through the Oracle Public Cloud infrastructure will report usage and performance metrics to the Oracle Cloud My Account portal, where they can be viewed by each site’s main admin. The main admin can give additional users access to the Oracle Cloud My Services portal so they can view these site metrics through the My Services portal. Only the main admin can access the Oracle Cloud My Account portal.
Oracle CPQ site metrics on the Oracle Cloud My Account portal can be viewed per day or as a compilation of data over a specified period of time. Oracle CPQ site metrics that are reported to the Oracle Cloud My Account portal included API Metrics, Login Metrics, and Quoting Metrics.
NOTES
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User license counting excludes Web Services Only users in the count. In addition, once the maximum number of licenses is allocated, Web Services Only users can still be added to the site.
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The API, Login, Quoting, and Quoting Performance metric download links are only available for FullAccess users with administrative permissions and access to the Commerce Settings for Quoting metrics and/or General Site Settings for API and Login metrics.
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Quoting Performance metrics are only available for Oracle CPQ sites with Application Logging and Response Time Logging enabled.
Related Topics
See Also
